We have an opportunity to work in our busy Exeter Depot. The Shift Manager is responsible for ensuring the effective working of their team over the course of a shift ensuring KPI’s are achieved. Making sure all Health & Safety and compliance measures are met and the depot is operating at maximum capacity. As a Shift Manager you will continuously review ways of working, identify improvements and implement these within the team. You will be responsible for delegating tasks to your staff and setting targets and goals to keep the team on track and review performance to ensure growth.
This role is Monday to Friday from 13.30pm until 22.00pm - no rotating shifts or weekends.
Responsibilities
- Manage any failures in a day and ensure delivery to the customer within the booked slot.
- Ensure resource including 3rd party agency workers is planned & managed and inducted in line with flex in volume and budgeted costs
- All customer complaints are dealt with swiftly to ensure no negative impact to the OFL brand via social media / Trust Pilot reviews
- Ensure all vehicles are compliant with DVSA guidelines, Working time directives, tacho downloads, servicing and tyre checks.
- Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements
- Complete 5 vehicle checks per week with the drivers to ensure adherence to policy
- Ensure regulatory compliance of drivers in line with EU and domestic drivers hours rules, working time directive, driver licensing and driver certificate of professional competence training as applicable to the organisation.
- Supervise regulatory compliance of vehicles in accordance with the DVSA ‘Guide to Maintaining Roadworthiness’.
- Ensure all vehicle & transport related incidents are investigated in a timely manner and reported accordingly
- Brief and debrief team members on a daily basis to provide information, advice and guidance.
- Monitor and report on the day to day operational performance of the supply chain
- Develop and motivate teams to achieve expected KPI’s building the right “ can do “ depot culture
- Conduct appraisals for all direct reports identifying areas for development.
- Plan the training needs of transport/ warehouse operatives to ensure regulatory compliance and continued professional development are met in line with the organisation's requirement.
- Responsible for the document maintenance of training and appraisals for all colleagues.
- Complete investigation meetings as required maintaining strong relationships with HR
- Follow internal and external audit procedures for transport and warehouse operations that relate to environmental impact, health, safety, wellbeing and regulatory compliance
- Identify opportunities to improve organisations processes and practices
Key Characteristics
- Excellent interpersonal skills, able to be a credible, authentic, influential, and effective Leader in a fast paced and challenging environment, and able to engage with all levels.
- Able to work collaboratively and collectively in pursuit of joint goals across multiple functions, bringing teams together at the right time to guarantee successful outcomes.
- Strong time management skills and the ability to prioritise workload effectively
- A diplomatic nature with the ability to resolve issues efficiently and professionally
- Excellent problem solving skills with the ability to identify alternative solutions quickly and effectively.
- A one team mentality with a positive ‘can do’ approach
Skills and Experience
- Proven experience of managing teams within an operations environment, preferably within the furniture or logistics industry. Experience with two-person delivery operations is advantageous.
- Demonstrable knowledge of developing, motivating and training teams to achieve expected KPI’s
- Good knowledge and understanding of Transport legislation
- FLT counterbalance essential
- Knowledge of Health & Safety and compliance in relation to warehouse/transport environments.
- IOSH preferred but not essential
- CPC preferred but not essential
Benefits
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
- Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
- Birthday: an additional day off for you to celebrate your birthday
- Pay: our salaries are competitive and reviewed every year
- Holidays: a minimum of 28 days statutory holiday per year, pro rata if part-time
- Pension: 4% employee contribution matched by the company
- Health and wellbeing: great discounts on local gym memberships
- Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
- My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
- Free on-site parking at all locations
About Our Company
We have a lot of things to be proud of here at Oak Furnitureland.
Firstly, let’s talk about our furniture itself. From beautiful bedroom cabinetry and sofas you can’t help but sink into, to dining tables you can gather around with loved ones and customisable mattresses that guarantee a dreamy night’s sleep, there’s something for every room in the home.
All our furniture is exclusively designed and properly made. We use quality hardwood that’s been responsibly sourced, and we let the natural beauty of the wood shine through in each piece.
And then we have our people. From our showroom colleagues and our delivery drivers to our customer service team and logistics department; everyone works as one united team, driven by a shared purpose and values.
In short, we make furniture that we’re really proud of, so that we can help people make their house a real home. Why not join us?
At Oak Furnitureland we have put Diversity and Inclusion at the top of our people agenda, as we believe that a more diverse and inclusive workplace, where people of different backgrounds are truly represented ensures better outcomes for all colleagues and the business.
You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose and values. We are committed to fairness in the way we hire new colleagues and if you require any additional support to help you through the process we’re happy to make the necessary adjustments for anyone that needs them.