At Oak Furnitureland, we design furniture for real homes - pieces that are built to last, responsibly made, and crafted with purpose. From sofas and sideboards to beds and dining ranges, our products are created to deliver genuine quality and long-term value.
We’re looking for a curious, motivated, and detail-focused Product Quality Technologist to join our Product Quality team. This is an excellent opportunity for a graduate or early-career technologist who wants to work hands-on with furniture development, testing, and quality management across both cabinet and upholstery categories.
You will work closely with our Product Quality Technical Manager, suppliers, designers, sourcing teams, and compliance specialists. Your work will directly influence how our products are designed, made, and improved. You will be involved in new product development, product testing, compliance assessments, and continuous improvement initiatives.
The role is based at our Swindon head office, with a hybrid working pattern of two office days in the office and three home days each week.
This is a fantastic role for someone who wants to build a technical career in furniture, manufacturing, quality, or compliance - with plenty of opportunity to learn, develop, and grow.
Key responsibilities:
Product Development
- Support the development of new furniture ranges (cabinet, upholstery, and accessories), collaborating with commercial and sourcing teams.
- Review technical drawings and specifications to ensure feasibility, functionality, and compliance with safety standards.
- Conduct risk assessments and suggest modifications to improve product quality, durability, and customer satisfaction.
- Support the Compliance and Standards Specialist in defining product quality and technical standards to meet conformance protocols for durability, safety, and performance.
- Ensure alignment across categories to maintain consistency in product quality and standards.
Quality Assurance
- Analyse category and product performance data identifying trends and implementing corrective actions to maintain quality standards.
- Ensure all products meet quality standards and comply with relevant UK, EU, and wider global regulations, fulfilling Product Technical File (PTF) requirements.
- Conduct quality inspections and showroom visits, providing technical feedback to internal teams and suppliers.
- Maintain accurate records of technical specifications and product lifecycle data for both new and existing products.
- Guiding Far East colleagues with quality assurance processes.
Continuous Improvement
- Investigate product faults and customer complaints, conducting root cause analysis and implementing effective solutions.
- Drive continuous improvement initiatives to enhance product quality, cost-effectiveness and sustainability.
- Work cross-functionally to update product specifications and production processes based on feedback from customers, suppliers, and internal teams.
Stakeholder Engagement
- Present findings and recommendations to key stakeholders, supporting product development and supplier improvement initiatives.
- Build and maintain strong working relationships with domestic and international suppliers to ensure alignment with quality and technical standards.
- Provide dedicated support to retail and customer services teams to identify timely and practical solutions to product quality issues.
Skills and Experience
- Knowledge of upholstery construction, common materials, and manufacturing processes.
- Understanding of UK, EU and global product safety standards and regulations (e.g. BS, EN, ASTM, ANSI).
- Experience with quality management systems, product testing methodologies, and certification processes.
- Strong numeracy and analytical skills with the ability to interpret data and identify trends and present findings effectively.
- Excellent written and verbal communication skills, with the ability to present complex information clearly..
- Proven ability to handle complex and varied workloads, prioritising tasks efficiently in a fast-paced environment.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- A Diploma, Degree or qualification in a relevant technical subject ideally.
Benefits:
- Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
- Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
- 25 days holiday per year plus bank holidays
- Birthday: an additional day off for you to celebrate your birthday
- Hybrid working
- Pension: 4% employee contribution matched by the company
- Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
- My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
- Free on-site parking